CMMI for Services: Guidelines for Superior Service

  • Author(s): Eileen Forrester; Brandon Buteau; Sandra Shrum
  • Publisher: Addison-Wesley Professional PTG
  • Copyright year: © 2011
  • Edition: 2nd
  • Pages: 785
  • Print ISBN: 9780321711526, 0321711521
  • eText ISBN: 9780132700481, 0132700484

Description