Complaint Management Excellence 1st Edition
Creating Customer Loyalty through Service Recovery

Cover image: Complaint Management Excellence 1st edition 9780749465308
  • Author(s)
    Sarah Cook
  • Publisher
    Kogan Page
  • Format
    Reflowable Layout
  • Print ISBN 9780749465308, 0749465301
  • eText ISBN 9780749465315, 074946531X
  • Edition
    1st
  • Copyright
    2012
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery 1st Edition is written by Sarah Cook and published by Kogan Page. The Digital and eTextbook ISBNs for Complaint Management Excellence are 9780749465315, 074946531X and the print ISBNs are 9780749465308, 0749465301. Save up to 80% versus print by going digital with VitalSource.

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