Making Process Improvement Work for Service Organizations: A Concise Action Guide

  • Author(s): Neil Potter: Mary Sakry
  • Publisher: Addison-Wesley Professional PTG
  • Copyright year: © 2012
  • Edition: 1st
  • Pages: 164
  • Print ISBN: 9780132929608, 0132929600
  • eText ISBN: 9780132929585, 0132929589

Description