Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

  • Author(s): Sharon Taylor
  • Publisher: Prentice Hall PTG
  • Copyright year: © 2012
  • Edition: 1st
  • Pages: 208
  • Print ISBN: 9780132692076, 0132692074
  • eText ISBN: 9780132692090, 0132692090

Description