Service Quality Management in Hospitality, Tourism, and Leisure
published by Routledge

Service Quality Management in Hospitality, Tourism, and Leisure

  • Author(s) :
  • Publisher : Routledge
  • Copyright year : © 2001
  • Pages : 358
  • Print ISBN : 9780789007261, 0789007266
  • eText ISBN : 9781136386633, 1136386637
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  • Print ISBNs: 9780789011411, 0789011417