The Ultimate Question 2.0 (Revised and Expanded Edition)
How Net Promoter Companies Thrive in a Customer-Driven World

Cover image: The Ultimate Question 2.0 (Revised and Expanded Edition) 9781422173350
  • Author(s)
    Fred Reichheld
  • Publisher
    Harvard Business Review Press
  • Format
    Reflowable Layout
  • Print ISBN 9781422173350, 1422173356
  • eText ISBN 9781422142394, 1422142396
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World is written by Fred Reichheld and published by Harvard Business Review Press. The Digital and eTextbook ISBNs for The Ultimate Question 2.0 (Revised and Expanded Edition) are 9781422142394, 1422142396 and the print ISBNs are 9781422173350, 1422173356. Save up to 80% versus print by going digital with VitalSource.

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