Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

  • Author(s): Bijay K. Jayaswal; Peter C. Patton; Richard E. Zultner
  • Publisher: Prentice Hall PTG
  • Copyright year: © 2007
  • Edition: 1st
  • Pages: 71
  • Print ISBN: 9780132351348, 013235134X
  • eText ISBN: 9780132713108, 0132713101

Description