When the Inevitable Surprises Occur. . . Are You Ready to Diffuse the Situation with the Right Questions?

  • Author(s): Terry J. Fadem
  • Publisher: FT Press PTG
  • Copyright year: © 2010
  • Edition: 1st
  • Pages: 9
  • Print ISBN: 9780137061235, 0137061234
  • eText ISBN: 9780132143554, 0132143550

Description