Cover image: Overpromise and Overdeliver (Revised Edition) 9781591842682

Overpromise and Overdeliver (Revised Edition)

How to Design and Deliver Extraordinary Customer Experiences

eBook

eTextbook License
$6.99 CAD

  • Study Tools

    Built-in study tools like highlights and more

  • Read Aloud

    Listen and follow along as Bookshelf reads to you

  • Offline Access

    Access your eTextbook anytime and anywhere

Learn More

VitalSource 25+ Years of Digital Transformation

  • 4500 Institutions

  • 230+ Countries & Territories

  • 10K+ Publishers

  • 18M+ Active Users