What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of

Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say

by

  • Publisher: McGraw-Hill Education
  • Print ISBN: 9780071806435, 0071806431

  • eText ISBN: 9780071806442, 007180644X

  • Edition: 1st
  • Copyright year: 2013