A Guide to Service Desk Concepts

  • Author(s): Donna Knapp
  • Publisher: Cengage Learning
  • Copyright year: © 2014
  • Edition: 4th
  • Print ISBN: 9781285063454, 1285063457
  • eText ISBN: 9781285663340, 1285663349
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  • Print ISBNs: 9781285680859, 1285680855
  • Other: 9781285290096