Designing Service Excellence

  • Author(s): Brian Hunt
  • Publisher: CRC Press
  • Copyright year: © 2014
  • Edition: 1st
  • Print ISBN: 9781439840467, 1439840466
  • eText ISBN: 9781439840474, 1439840474
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  • eText ISBNs: 9781322627908, 1322627908