Gemba Walks for Service Excellence

  • Author(s): Robert Petruska
  • Publisher: Productivity Press
  • Copyright year: © 2012
  • Edition: 1st
  • Print ISBN: 9781439886748, 1439886741
  • eText ISBN: 9781439886762, 1439886768
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  • eText ISBNs: 9781322616469, 1322616469