Knowledge Service Engineering Handbook

  • Author(s): Jussi Kantola
  • Publisher: CRC Press
  • Copyright year: © 2012
  • Edition: 1st
  • Print ISBN: 9781439852941, 1439852944
  • eText ISBN: 9781439853115, 1439853118
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  • eText ISBNs: 9781322616155, 1322616159