Service Operations Management: Improving Service Delivery

by: Robert Johnston; Graham Clark; Michael Shulver

  • Publisher: Pearson UK
  • Print ISBN: 9780273740483, 0273740482

  • eText ISBN: 9780273781219, 0273781219

  • Edition: 4th
  • Copyright year: 2012
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SKU: 9780273781219R365