The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

by: Robert Spector; breAnne O. Reeves

  • Publisher: John Wiley & Sons P&T
  • Print ISBN: 9781119375357, 1119375355

  • eText ISBN: 9781119375388, 111937538X

  • Edition: 3rd
  • Copyright year: 2017
Buy from £ 15.59 GBP
SKU: 9781119375388