The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtue

by

  • Publisher: De Gruyter
  • Print ISBN: 9783598218453, 3598218451

  • eText ISBN: 9783598440175, 3598440170

  • Edition: 1st
  • Copyright year: 2005