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Measuring Itsm

Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

  • Author(s) Randy A. Steinberg
  • Publisher Published by Trafford Publishing Copyright © 2013
  • "ISBN-13 9781490719450"
  • Format Reflowable Layout

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Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives is written by Randy A. Steinberg and published by Trafford Publishing. The Digital and eTextbook ISBNs for Measuring Itsm are 9781490719443, 149071944X and the print ISBNs are 9781490719450, 1490719458. Save up to 80% versus print by going digital with VitalSource.

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