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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business 1st Edition
Managing Emotions, Trust, and Control to Win Your Customer's Base

Cover image: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business 1st edition 9780071809931
  • Author(s)
    Sriram Dasu; Richard B. Chase
  • Publisher
    McGraw-Hill
  • Format
    Reflowable Layout
  • Print ISBN 9780071809931, 0071809937
  • eText ISBN 9780071809993, 0071809996
  • Edition
    1st
  • Copyright
    2013
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base 1st Edition is written by Sriram Dasu; Richard B. Chase and published by McGraw-Hill. The Digital and eTextbook ISBNs for The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business are 9780071809993, 0071809996 and the print ISBNs are 9780071809931, 0071809937. Save up to 80% versus print by going digital with VitalSource.

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