A Guide to Customer Service Skills for the Service Desk Professional

  • Author(s): Donna Knapp
  • Publisher: Cengage Learning
  • Copyright year: © 2011
  • Edition: 3rd
  • Pages: 512
  • Print ISBN: 9780538748537, 0538748532
  • eText ISBN: 9781133417873, 1133417876
View Additional Details

Description

Additional Product Details

  • Print ISBNs: 9781133458876, 1133458874
  • Other: 9781111278540