A Guide to Service Desk Concepts, 3e

  • Author(s): Donna Knapp
  • Publisher: Cengage Learning
  • Edition: 3rd
  • Pages: 368
  • Print ISBN: 9780324785067, 0324785062
  • eText ISBN: 9781111809799, 1111809798
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  • Print ISBNs: 9781439067130, 9781133341901, 1439067139, 113334190X
  • Other: 9781439027691