Advances in the Human Side of Service Engineering

  • Author(s): James C. Spohrer
  • Publisher: CRC Press
  • Copyright year: © 2012
  • Edition: 1st
  • Print ISBN: 9781439870266, 1439870268
  • eText ISBN: 9781439870273, 1439870276
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  • Print ISBNs: 9781439870419, 1439870411