Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

by

  • Publisher: John Wiley & Sons P&T
  • Print ISBN: 9781118360729, 1118360729

  • eText ISBN: 9781118461648, 1118461649

  • Edition: 1st
  • Copyright year: 2013