Customer Service Delivery: Research and Best Practices

  • Author(s): Lawrence Fogli, Eduardo Salas
  • Publisher: John Wiley & Sons P&T
  • Print ISBN: 9780787976200, 0787976202
  • eText ISBN: 9781118290026, 111829002X
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  • eText ISBNs: 9786610311934, 9781280311932, 9780787983109, 9780470237823, 6610311935, 1280311932, 0787983101, 0470237821