Don't Just Relate - Advocate!: A Blueprint for Profit in the Era of Customer Power

  • Author(s): Glen Urban
  • Publisher: FT Press PTG
  • Copyright year: © 2005
  • Edition: 1st
  • Pages: 256
  • Print ISBN: 9780131913615, 0131913611
  • eText ISBN: 9780132716161, 013271616X

Description