Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

  • Author(s): Robert C. Ford
  • Publisher: Cengage Learning
  • Copyright year: © 2012
  • Edition: 1st
  • Print ISBN: 9781439060322, 1439060320
  • eText ISBN: 9781133387565, 113338756X
View Additional Details

Description

Additional Product Details

  • Print ISBNs: 9781133481270, 1133481272
  • Other: 9781111899028