Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

  • Author(s): Robert C. Ford
  • Publisher: Cengage Learning
  • Copyright year: © 2012
  • Edition: 1st
  • Print ISBN: 9781439060322, 1439060320
  • eText ISBN: 9781305840768, 1305840763
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  • Other: 9781111899028