The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer's Base

by: Sriram Dasu; Richard B Chase

  • Publisher: McGraw-Hill Education (Professional)
  • Print ISBN: 9780071809931, 0071809937

  • eText ISBN: 9780071809993, 0071809996

  • Edition: 1st
  • Copyright year: 2013