The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by: Joseph Michelli

  • Publisher: McGraw-Hill Education (Professional)
  • Print ISBN: 9780071548335, 0071548335

  • eText ISBN: 9780071641630, 0071641637

  • Edition: 1st
  • Copyright year: 2008