The Six Sigma Way, Chapter 12 - Identifying Core Processes and Key Customers

  • Author(s): Peter Pande; Robert Neuman; Roland Cavanagh
  • Publisher: McGraw-Hill (Professional)
  • Copyright year: © 2000
  • Print ISBN: 9780071358064, 0071358064
  • eText ISBN: 9780071733786, 0071733787

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