Customer Satisfaction Planning

  • Author(s): Thomas T. Hirata
  • Publisher: Productivity Press
  • Copyright year: © 2008
  • Print ISBN: 9781420083811, 1420083813
  • eText ISBN: 9781420085006, 142008500X
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  • eText ISBNs: 9786611863432, 9781439884836, 9781281863430, 6611863435, 1439884838, 1281863432