Achieving Service Excellence: Strategies for Healthcare

  • Author(s): Fottler, Myron D.; Ford, Robert C.; Heaton, Cherrill P.
  • Publisher: Health Administration Press
  • Copyright year: © 2010
  • Edition: 2nd
  • Print ISBN: 9781567933277, 1567933270
  • eText ISBN: 9781567935202, 1567935206
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  • eText ISBNs: 9781441638915, 1441638911