Service Quality Management in Hospitality, Tourism, and Leisure

  • Author(s): Connie Mok
  • Publisher: Routledge
  • Copyright year: © 2001
  • Pages: 358
  • Print ISBN: 9780789007261, 0789007266
  • eText ISBN: 9781136386633, 1136386637
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  • Print ISBNs: 9780789011411, 0789011417