Cover image: Gemba Walks for Service Excellence 1st edition 9781138434776

Gemba Walks for Service Excellence

The Step-by-Step Guide for Identifying Service Delighters

1st Edition

  • Author(s) Robert Petruska
  • Publisher Published by Productivity Press Copyright © 2012
  • "ISBN-13 9781138434776"
  • Format Reflowable Layout

eBook

eTextbook License
$33.55 USD
‌‌
‌‌‌

  • Study Tools

    Built-in study tools like highlights and more

  • Read Aloud

    Listen and follow along as Bookshelf reads to you

  • Offline Access

    Access your eTextbook anytime and anywhere

  • Global Search

    Search across book content, figures, and your workbook

Learn More

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters 1st Edition is written by Robert Petruska and published by Productivity Press. The Digital and eTextbook ISBNs for Gemba Walks for Service Excellence are 9781040081303, 1040081304 and the print ISBNs are 9781138434776, 1138434779. Save up to 80% versus print by going digital with VitalSource. Additional ISBNs for this eTextbook include 9780429252044, 9781439886762, 9781439886748.

Back to Top